PRIVACY POLICY

Privacy Policy

Re-Pot Co., Ltd. (hereinafter referred to as “the Company”) recognizes the importance of personal information obtained through the operation of “Cat Café MOCHA” (hereinafter referred to as “the Store”) and related services. The Company complies with the Act on the Protection of Personal Information and other applicable laws and regulations and has established the following Privacy Policy to ensure the proper management and protection of personal information.

  1. Collection of Personal Information
    The Company acquires personal information by lawful and fair means in the following cases:
    • When customers use the Store or register for the official LINE account (including point card services)
    • When purchasing tickets through external ticketing platforms (e.g., Asoview, Ikoyo, etc.)
    • When contacting us via inquiry forms, email, telephone, or social media (including direct messages or comments on Instagram, TikTok, etc.)
    • When applying for employment or communicating regarding interviews
    • When making inquiries regarding media coverage, filming, or research use
    • Through security cameras installed in the Store
    • In other cases necessary for the operation of our services
    The information collected may include name, email address, telephone number, date of birth, address, affiliation, inquiry details, ticket purchase history, and security camera footage.
  2. Purpose of Use of Personal Information
    The Company uses personal information within the scope of the following purposes:
    • Verification of ticket purchases, identity confirmation upon entry, and billing of usage fees
    • Providing information about services, events, and campaigns (including email newsletters and messages via social media)
    • Responding to inquiries and making necessary communications
    • Conducting social media campaign lotteries, shipping prizes, and providing customer support via direct messages
    • Recruitment and selection processes
    • Determining approval for media coverage, filming, or research use and related communications
    • Provision, operation, management, and improvement of services
    • Ensuring store safety, crime prevention, and accident prevention
    • Compliance with laws, regulations, or terms of use
    Personal information will not be used for purposes other than those listed above.
  3. Handling of Photographs, Videos, and Research Use
    The Store operates with the highest priority given to the health and safety of our cats.
    • Photographs taken by customers within the scope of normal use may be used for personal purposes (including posting on personal social media accounts).
    • Customers are requested to ensure that other guests or staff members appearing in photos cannot be identified (e.g., by applying blur processing).
    • Special filming arrangements for research, media, or commercial purposes, as well as the provision of Company-owned image or video materials to third parties, are generally not permitted.
    • If photos or videos identify cats, guests, or staff, individual consent may be required before publication or secondary use.
  4. Provision of Personal Information to Third Parties
    The Company will not disclose or provide personal information to third parties except in the following cases:
    • When the individual has given consent
    • When necessary within the scope of the stated purposes and provided to contractors (e.g., system administrators, delivery companies)
    • When disclosure is required by law
    • When necessary for the protection of life, body, or property and obtaining consent is difficult
  5. Security Measures
    The Company implements appropriate security measures to prevent leakage, loss, alteration, or unauthorized access to personal information, including encrypted communication (SSL), access controls, and internal management systems.
  6. Disclosure, Correction, and Deletion
    Upon request from the individual regarding disclosure, correction, suspension of use, or deletion of personal information, the Company will respond appropriately in accordance with applicable laws after verifying the identity of the requester.
    For personal information registered with external ticketing platforms, customers may be required to follow the procedures specified by each service provider.
  7. Use of Cookies and Access Analytics
    Our website may use cookies and similar technologies to improve convenience and analyze usage.
    These technologies do not collect information that identifies individuals.
  8. Amendments to This Policy
    The Company may revise this Privacy Policy without prior notice in response to legal amendments or operational changes.
    The revised policy shall become effective upon publication on our website.
  9. Contact Information
    Re-Pot Co., Ltd.
    Cat Café MOCHA Administration Office
    6F, 3-31-5 Shinjuku, Shinjuku-ku
    Tokyo 160-0022, Japan
    Representative Director: Koji Iwasaki

    Please contact us through our inquiry form for any questions regarding this Privacy Policy.

Established: February 13, 2026