F A Q
A
We do not take reservations.
Customers will be shown around the cafe in the order in which they arrive.
A
We accept cash, credit cards, electronic money, and QR code payments.
Please note that available payment methods may vary by location, so kindly check with the store you plan to visit for details.
A
Age restrictions vary by location.
Please check each store’s pagefor details.
A
Please refrain from bringing food inside the premises.
Drinks are provided via our self-service machines that customers are free to use at their leisure.
*Drinks are allowed to be brought inside the premises.
A
We do not serve food at our establishments.
A
Our cafes have Wi-Fi, power supplies, and a variety of chargers.
Please make use of them at your leisure.
A
It can be relatively crowded on holidays between 2:00 p.m. - 5:00 p.m.
Please be aware that depending on the level of congestion inside you may be asked to wait before you are permitted to enter.
A
If you wish to leave temporarily during your visit, you may do so by paying the maximum fee at that time.
Please speak to a staff member if you would like to proceed.
A
Smoking is completely prohibited in all of our cafes.
We appreciate your cooperation.
A
We will hold onto any luggage that does not fit into your locker.
Please feel free to ask a member of staff if you require assistance.
A
Wheelchairs are not allowed on the floor,
However, if you are accompanied by a caregiver or if you are able to get out of your wheelchair and walk independently, you may enter the restaurant.
In such cases, the wheelchair will be left outside on the floor.
Please enter the store with an accompanying caregiver or with the use of a cane.
The following are the reasons why we do not allow wheelchairs on the floor.
(1) Unpredictable movements of cats may cause them to crawl under the wheelchair and injure themselves.
(2) hygiene considerations such as viruses from outside the store.
(3) The interior of the restaurant is a three-dimensional structure with steps for cat flow, making it difficult for wheelchairs to enter the store.
We apologize for the inconvenience and appreciate your understanding.
If there is anything we can do to assist you, such as wheelchair storage, please let our staff know.
A
We do not allow customers to bring pets with them inside.
A
If you wish to leave temporarily during your visit, you may do so by paying the maximum fee at that time.
For inquiries about our private rental plans, please contact ushere
A
Our establishments do not have dedicated parking spaces for cars or bicycles.
Please make use of the parking lots/bicycle parking areas provided by nearby commercial facilities.
A
We also warmly welcome guests who wish to use the space for studying or remote work.
Desks with power outlets and Wi-Fi are available, so you can enjoy a comfortable stay.
A
Yes, you are welcome to take photos and videos inside the store.
However, please be mindful not to capture other guests or cause any inconvenience to them.
Live streaming and filming for commercial purposes are not permitted.
We appreciate your cooperation in helping us maintain a comfortable space for everyone.
A
We kindly ask that you refrain from bringing your own treats.
We offer treats for cats in-store, such as Cat Ice, Cat Cocktails, and Cat Mamma, so please feel free to enjoy those.
The list of cafes can be found here
A
Please refrain from bringing treats and toys for the cats.
Treats and toys are already provided inside the cafe. Please feel free to make use of them.
Cat treats are sold only between the hours of 11 a.m. - 7:00 p.m.
Quantities are limited, so please ask a member of staff if you would like some.
* May vary between shops.
A
The cats have 2 meal times a day.
Meal times vary between cafes, so please check their pages to confirm the times.
The list of cafes can be found here
A
For the safety of our cats, we kindly ask guests to refrain from holding them under normal circumstances.
However, we do offer the “Nyan Nyan Set,” which allows you to hold your favorite cat and take a commemorative photo.
Please feel free to try it out during your visit.
A
Videos introducing each cafe's cats can be found on the cat list on their web pages.
These videos showcase all the cats' personalities, so please take a look if you are interested.
The list of cafes can be found here
A
This is a system that allows cats to start a new life as pets in regular households after living in our cat café.
The goal is for them to graduate after a certain period and spend a peaceful life with their adoptive families.
For some cats, we may carry out public adoption opportunities specifically for customers who have visited our café.
For more details, please refer to this website.
A
Our staff hand make them from cat food every day.
A
In consideration of their welfare, the cats are sometimes given time to rest.
As such, some days the cats will not all be present.
A
If you are injured by a bite or scratch from a cat we will provide first-aid treatment,
but we accept no responsibilities beyond that. Please bear this in mind before visiting.
A
We accept no responsibility for any damage caused by the cats, such as the staining of clothes or luggage.
We ask that you please take care of your belongings yourself.
CONTACT
If you would like to know how to use
the shop or about cats,
please see "Frequently Asked Questions"