F A Q
A
We do not take reservations.
Customers will be shown around the cafe in the order in which they arrive.
A
Payment can be made by cash, credit card, various forms of digital currency, and various QR code systems.
A
That varies between cafes.
Please see below for details.
*As of July 1st 2023
☆Age limit: Middle school student or older
Ikebukuro east Store,
Shinjuku Store,
Shibuya koen St Store.
☆Age limit: Ages 6+
*Those between the ages of 6-12 must be accompanied by a parent or guardian when entering
Ikebukuro west Store,
Shibuya center St Store,
Harajuku Store,
Akihabara Store,
ARCHE Omiya Store,
Osaka shinsaibashi Store ,
Nagoya sakae Store,
Kyoto kawaramachi Store,
Kyoto shinkyogoku Store.
Kobe sanomiya Store.
☆Age limit: Ages 3+
*Those between the ages of 3-12 must be accompanied by a parent or guardian when entering
Machida JORNA Store,
Tachikawa Store,
AEON's Lake Town Store,
Aeon mall Makuhari Store,
Aeon mall Mitouchihara store,
Aeon mall Kofusyowa store,
Aeon mall Dainichi store,
Aeon mall Kobe-kita Store,
Aeon mall Fukutsu Store,
Aeon mall Chikushino Store,
Aeon mall Okayama Store,
Miyazaki Store.
A
Please refrain from bringing food inside the premises.
Drinks are provided via our self-service machines that customers are free to use at their leisure.
*Drinks are allowed to be brought inside the premises.
A
We do not serve food at our establishments.
A
All of our cafes have a maximum charge system in place, so please feel free to make use of it.
The maximum charge is applied after 2 hours, so you can take your time without feeling rushed.
A
Our cafes have Wi-Fi, power supplies, and a variety of chargers.
Please make use of them at your leisure.
A
It can be relatively crowded on holidays between 2:00 p.m. - 5:00 p.m.
Please be aware that depending on the level of congestion inside you may be asked to wait before you are permitted to enter.
A
Going out is possible. Please ask our staff.
A
Smoking is completely prohibited in all of our cafes.
We appreciate your cooperation.
A
We will hold onto any luggage that does not fit into your locker.
Please feel free to ask a member of staff if you require assistance.
A
Wheelchair access is not available.
The safety of the cat is a top priority.
However, you may get out of your wheelchair and enter the restaurant with the assistance of an escort.
A
We do not allow customers to bring pets with them inside.
A
That is allowed.
We also offer a private booking plan, if you would like to make use of it.
Please apply for a private booking here.
A
Our establishments do not have dedicated parking spaces for cars or bicycles.
Please make use of the parking lots/bicycle parking areas provided by nearby commercial facilities.
A
We are frequented by solo customers of all genders.
Please feel free to visit us any time.
A
Of course you can.
Please be considerate of other customers around you and do not raise your voice.
A
Please refrain from bringing treats and toys for the cats.
Treats and toys are already provided inside the cafe. Please feel free to make use of them.
Cat treats are sold only between the hours of 11 a.m. - 7:00 p.m.
Quantities are limited, so please ask a member of staff if you would like some.
* May vary between shops.
A
Please refrain from bringing treats and toys for the cats.
Treats and toys are already provided inside the cafe. Please feel free to make use of them.
Cat treats are sold only between the hours of 11 a.m. - 7:00 p.m.
Quantities are limited, so please ask a member of staff if you would like some.
* May vary between shops.
A
The cats have 2 meal times a day.
Meal times vary between cafes, so please check their pages to confirm the times.
The list of cafes can be found here
A
For safety purposes, please refrain from holding the cats.
A
You can take photos and videos, but please refrain from using the flash function.
You can post them on social media and personal blogs, but please refrain from using them for commercial purposes.
You can film YouTube videos too, but please be considerate of other customers while you are filming.
If you are a YouTuber/entertainer affiliated with an office, please contact us here.
A
Videos introducing each cafe's cats can be found on the cat list on their web pages.
These videos showcase all the cats' personalities, so please take a look if you are interested.
The list of cafes can be found here
A
We believe that it would not be fair to force cats to life in a cat cafe for their whole lives.
We believe they will be happier instead to be enrolled at the cafe for a fixed period of time, after which they will graduate and go on to live a quiet life in the care of the staff members who lovingly raised them.
Additionally, sometimes we notice that a cat might seem uncomfortable living at MOCHA. In those cases, our staff may take custody of the cat before their enrollment period would end.
Naturally our staff are delighted to be able to foster cats that they have spent so much time caring for, and it encourages them in their daily work.
A
Our staff hand make them from cat food every day.
A
In consideration of their welfare, the cats are sometimes given time to rest.
As such, some days the cats will not all be present.
A
If you are injured by a bite or scratch from a cat we will provide first-aid treatment,
but we accept no responsibilities beyond that. Please bear this in mind before visiting.
A
We accept no responsibility for any damage caused by the cats, such as the staining of clothes or luggage.
We ask that you please take care of your belongings yourself.
CONTACT
If you would like to know how to use
the shop or about cats,
please see "Frequently Asked Questions"